WHAT WOMEN WANT

Finding a Repair Facility

By: Cathy Droz

Have you ever thought about what you should look for when choosing a repair facility to work on your car? 

Weather you are a man or a woman and own a vehicle; you will at some time need a repair facility.  Weather it's for a major repair or just to pick up the phone and ask that professional a question, you want to deal with someone you trust.

The First thing I suggest you do is find a repair center before you need one.  Someday you might be in an emergency situation and not know where to go and find yourself in a desperate predicament.

Figure out where you want the facility to be convenient to… your work, school or your home?  The reason for that is, if you need a lift to any of these places, after dropping off your car, you will want to know if they provide that transportation.  Not all facilities can provide that…make that one of your questions.

Take the time to ask around for recommendations from friends, family and co workers.
Find out who has a technician that they know and trust, then go talk with those that were recommended to you. It makes sense to interview the people who own or manage the facility.  You wouldn't bring your dog or your child to a doctor without checking them out and interviewing them, would you?  After all, these people will be working on your pricey car and helping to keep you and your passengers safe.

Look around the facility, is it clean, are the people courteous, are there all kinds of awards displayed? Ask for a look at the service bays and find out how involved the business is in the community.

Check their credentials and certainly check consumer protection agencies in your area.  Ask about warranties they offer on their parts and labor and if they honor any warranty that already exists on your vehicle.  Ask what their hourly rates are and are there any discounts given to your place of business, school or other affiliations.

For me, I can tell a lot by the bathroom.  Don't hesitate to check out the cleanliness and the amenities that might cater to females especially, the bathroom tells all.

Remember to do your research; you will be glad you did.  Being prepared will help avoid any stress when you do need work done.  You may also want to see if they have been both pet and female approved.  Its details like those that can help make your decision.

After so many years in the car business, I've learned how to spot an exceptional facility and one that just spends a lot on advertising. 

Limit your interviews to three and don't be afraid to ask questions.  I consider the owners of my favorite repair facility friends and there's always a fresh pot of coffee brewing when I arrive. Find out what you want from  repair facility.