A friend of mine was tellling me about the wonderful experience she had purchasing her new Lacrosse at Liberty Buick. However, when she brought it back for service ( the radio wasn't working) she felt she
didn't get the kind of customer service she had at the purchase and was upset.
She wrote me a letter about what had happened which I forwarded to Liberty Buick in Peoria, Arizona. The General Manager decided that she and the Director of the Service Department were going to make things right. Boy did they ever!
The next letter I got from my friend was all about how wonderful the Service Director is and how pleased she is with Liberty Buick. How they fixed the problem and called daily and made sure she was totally satisfied.
That brings me to my point. Car dealerships can make mistakes... people are human. Rather than
be dissatisified and possibly bad mouth a dealership for an isolated instance please take the time to
document your experience, put it in written form and present to the General Manager or General Sales Manager. Most times your problems will be fixed and you will spread the good word to family and friends.
For more about cars from a woman's perspective go to http://www.twofortheroadusa.com/ and click on Cathy's Car Corner.
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